Privacy policy

Please note: this is a translation for your convenience. Only the German version is legally binding.

As of: November 2026

1. Controller

AXA Umzüge e. K. ("AXA Entrümpelung"), owner Süleyman Toktas, Müllerstraße 113, 13349 Berlin, Germany
Phone 030 398 393 60 · E-mail info@axa-umzug.de

No data protection officer has been appointed, as there is no legal obligation to do so.

2. Overview

We only process personal data to the extent necessary to operate this website, answer your enquiry and carry out orders, or where you have given consent. The legal bases are in particular Art. 6(1)(a) GDPR (consent), (b) (contract and pre-contractual enquiries), (c) (legal obligations) and (f) GDPR (legitimate interest), as well as § 25 TDDDG for access to information on your device.

3. Hosting and server log files

This website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. When the site is accessed, the server automatically stores technically necessary data: IP address, date and time, page accessed, browser and operating system, and the previously visited page. This serves the secure and stable provision of the site (Art. 6(1)(f) GDPR). The log files are deleted after 7 days. A data processing agreement is in place with the host.

The connection is encrypted via TLS/SSL (recognisable by "https://").

4. Contact and enquiry forms

If you contact us via a form, e-mail, phone or WhatsApp, we process your details (e.g. name, phone number, e-mail, address of the property, details of the clearance, photos) to handle the enquiry and prepare a quote (Art. 6(1)(b) GDPR). Form entries are sent by e-mail to info@axa-umzug.de. If no order results, we delete the enquiry after 6 months at the latest. If there is an order, the statutory retention periods apply (up to 10 years under commercial and tax law).

To protect against spam, the form contains an invisible field. We also store a hashed (pseudonymised) value of your IP address with a timestamp for one hour to prevent more than 10 enquiries per hour; it is then deleted (Art. 6(1)(f) GDPR).

Photos you upload in the form are usually reduced in size in your browser before sending (which removes metadata such as the location where they were taken) and sent to us as an e-mail attachment; they are not stored on the web server. Images your browser cannot reduce are sent in the original.

Please avoid photographing people or personal documents where possible.

5. WhatsApp

Our WhatsApp links only open the WhatsApp app or website (WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland) when you click them. Only then is data transferred to WhatsApp. WhatsApp belongs to Meta Platforms; a transfer to the USA is possible and is based on the EU-US Data Privacy Framework. If you write to us via WhatsApp, we process your message and photos to handle your enquiry (Art. 6(1)(b) GDPR). If you do not want this, please use phone, e-mail or the form.

6. Consent and cookie settings

On your first visit we ask whether you allow statistics and marketing services. We store your choice in your browser's local storage (key "axa_einwilligung_v1") so that we do not ask again on every visit. This is technically necessary (§ 25(2) no. 2 TDDDG). You can change or withdraw your choice at any time via "Cookie settings" at the bottom of every page.

After you send an enquiry, we briefly note in your browser's session storage whether it was an urgent enquiry, so that the thank-you page shows the right text ("axa_eil"). This entry is deleted when you close the browser and is not transmitted to us (§ 25(2) no. 2 TDDDG).

We use Google's consent mode (Consent Mode v2). Without your consent, no Google services are loaded. If you have only allowed "Statistics", only Google Analytics functions run; Google Ads measurement only takes place with consent to "Marketing". If you withdraw consent, we delete the associated Google cookies (e.g. "_ga", "_gcl_au") in your browser.

7. Google Tag Manager

With your consent we use Google Tag Manager from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). It is used to load the Google services named below. Tag Manager itself does not set cookies but does process your IP address. Legal basis: Art. 6(1)(a) GDPR, § 25(1) TDDDG.

8. Google Analytics 4 (statistics)

With your consent ("Statistics") we use Google Analytics 4 to understand how our site is used (e.g. pages viewed, time spent, device, approximate location). Cookies are set in the process. IP addresses are shortened by Google in the EU and not stored. The data is deleted after 14 months. Legal basis: Art. 6(1)(a) GDPR, § 25(1) TDDDG.

9. Google Ads – conversion measurement

We advertise with Google Ads. With your consent ("Marketing") we measure whether a visit via an ad led to an enquiry, e.g. sending a form, clicking our phone number or WhatsApp. For this, Google sets cookies (e.g. "_gcl_au") and receives information such as your IP address and the ad's click ID. We only receive aggregated statistics from which we cannot identify you personally. Legal basis: Art. 6(1)(a) GDPR, § 25(1) TDDDG.

If you call via an ad, Google may display a forwarding number in order to attribute calls to an ad; call duration, time and area code are processed in the process.

10. Transfers to third countries

Google may transfer data to the USA. Google LLC is certified under the EU-US Data Privacy Framework; the transfer is based on the European Commission's adequacy decision (Art. 45 GDPR). Further information: Google's privacy policy.

11. Links to Google Maps and reviews

We do not embed a Google map. The "Plan route" and "Reviews on Google" links only lead to Google when you click them; from then on Google's privacy policy applies.

12. Fonts

The "Inter" font is stored locally on our server. There is no connection to Google Fonts servers.

13. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21 GDPR). You can withdraw consent at any time with effect for the future (Art. 7(3) GDPR). Simply contact info@axa-umzug.de.

You can lodge a complaint with a data protection supervisory authority; the authority responsible for us is: Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59–61, 10555 Berlin, Germany.