Questions and answers about clearance
All answers in one place. Your question is not here? E-mail us in English: info@axa-umzug.de.
Prices and payment
Are there hidden costs?
No. The written fixed price covers travel, labour, dismantling, transport and disposal for the agreed scope. Extras like final cleaning or a no-parking zone are listed with their price, and only if you want them.
Do I have to pay in advance?
No. The invoice is due after the work is finished, in cash or by bank transfer within 7 days.
Why no price per square metre?
Because floor area alone says little. A sparsely furnished 60 m² flat on the ground floor is cleared much faster than a full one on the fifth floor without a lift.
What is the smallest job?
Clearances and bulky waste collections start at €250, for example for a basement storage room.
Flat clearance
How much does a flat clearance cost in Berlin?
A normally furnished 2-room flat of about 60 m² usually comes to €1,080–1,380, a 3-room flat to €1,530–1,950 (ground floor or with a lift, VAT included). The binding price is the written quote after photos or a viewing.
Do I have to be there?
No. Many of our clients live outside Berlin or abroad. You give us the keys, we clear the flat, send photos and return the keys.
What happens to personal items?
Documents, photos, jewellery, cash and anything that looks personal goes into separate boxes for you. If you want to keep particular furniture, mark it or tell us at the viewing.
How long does it take?
A normally furnished flat with two or three rooms usually takes one day.
House clearance
How much does a house clearance cost?
A normally furnished detached house of about 120 m² usually comes to €2,160–2,760 including VAT. Basement, attic and outbuildings are added depending on volume.
Do you work outside Berlin?
Yes, in the Brandenburg area around Berlin, for example Potsdam, Falkensee, Kleinmachnow, Oranienburg and Bernau.
Hoarder flats
How much does it cost?
As a first orientation, a hoarder flat of about 50 m² usually comes to €2,020–2,590 (ground floor or with a lift, VAT included). Because volumes vary so much, we view the flat first, free of charge.
Will anyone find out?
We work discreetly and do not talk about the job. Neighbours just see a flat being cleared.
Do you offer disinfection or pest control?
No, that is done by specialist firms. We clear, dispose of everything properly and offer final cleaning on request.
Basement, attic & garage
How much does a basement clearance cost?
A single basement storage room starts at €250. Larger cellars and attics are priced by volume and access, usually from photos.
How fast can it be done?
A single basement storage room usually takes one to two hours.
Office clearance
Can you work on weekends?
On Saturdays, yes. We do not work on Sundays or public holidays. During the week we can also clear in the evening by arrangement.
Do we get a proper invoice?
Yes, with VAT shown. For businesses the costs are operating expenses.
Bulky waste
Do I have to put the items outside?
No. We collect them from the flat, basement or attic.
Is there a minimum price?
Yes, collections start at €250.
Do you take electrical appliances?
Yes, fridges, washing machines and other appliances. They are recycled separately.
Same-day service
Can you come today?
If a team and a truck are free, yes. Call us and we will tell you right away.
Does urgent clearance cost more?
We always tell you the price beforehand. If there is a surcharge for a short-notice slot, it is included in the fixed price.
Landlords
Who pays for the clearance after a tenant dies?
In principle the heirs, from the estate. That is why it is often easiest if the heirs give the order directly.
Do we get photos?
Yes. After the clearance we send photos of every room and return the keys to the management or caretaker.
After a death
How long do I have to renounce an inheritance in Germany?
Usually six weeks from the moment you learn that you are an heir. If the deceased lived only abroad, or you are abroad when the period starts, it is six months (§ 1944 BGB).
Can I clear the flat before the inheritance is settled?
If you are thinking about renouncing the inheritance, get legal advice first: selling or disposing of items from the estate can count as accepting it. Urgent steps such as emptying the fridge or closing windows are usually fine.
Who pays for the clearance?
As a rule the heirs, from the estate.
