Clearance with costs covered by the Jobcenter or social welfare office
If you receive basic income support, social assistance or basic support in old age and have to clear your flat, the office may cover the costs. We write the quote for your application and invoice the approved amount directly to the office.
Most important first: apply for the costs to be covered before anything is cleared. As a rule, the office will not pay retrospectively.
How it works
Inform the office
Tell your caseworker that a clearance is needed, for example because of a move, a notice to quit or a care home place.
Quote
We view free of charge or from photos and write you a quote for the application.
Apply
You submit the quote to the Jobcenter or social welfare office. Some offices want several quotes to compare.
Approval
You receive a decision. Send us the confirmation of cost coverage; you may black out other personal details. Then we plan the date.
Clearance & invoicing
We clear, you confirm the handover, and we invoice the approved amount directly to the office.
Which office is responsible?
If in doubt, ask your caseworker who is responsible. The office decides case by case whether and how much it will pay, and also checks whether you could do the clearance yourself or with helpers.
What you usually need for the application
- Our quote
- The reason for the clearance (e.g. notice to quit, approved move, care home place)
- Tenancy agreement or notice letter
- Your current benefits decision
- If applicable, the office's approval of the move
Your office decides exactly which documents are needed. General information, not legal advice.
Move and clearance from one source
The clearance is often part of a move the office has already approved. As part of AXA Umzüge e. K. we can offer both together, with one quote for the move and the clearance of the old flat.
Services beyond the approval
If you would like more than the office has approved, for example a final clean, tell us beforehand. We only carry out such services by arrangement and at a separate price.
What our cost estimate contains
The office needs details it can follow. That is why our cost estimate contains more than a number: the address of the flat, the floor and whether there is a lift, which rooms are cleared, whether basement or attic are included, and which services are covered. The price is a fixed price including disposal and VAT.
Some caseworkers want to compare several quotes. That is common and no problem. If the office only approves part of it, say the flat but not the basement, we talk to you beforehand about what we clear and what not. Extra work we only do if you explicitly want it and pay for it yourself.
Questions about this topic
Do I have to pay anything up front?
We invoice the approved amount directly to the office. Only if you want extra services that have not been approved do you pay for them yourself, and we discuss that beforehand.
Does the quote cost anything?
No. The viewing and the quote are free and without obligation.
What happens if the office rejects the application?
You can lodge an objection against the decision within one month. Otherwise you decide whether to pay for the clearance yourself. Without your go-ahead, you incur no costs with us.
Does this also apply after a death?
After a death the heirs usually pay for the clearance out of the estate. Whether an office steps in is decided case by case; ask the social welfare office directly.
How long does the office take to decide?
It varies and is not up to us. Ask your caseworker when to expect the decision, and submit the cost estimate as early as possible.
Is the cost estimate still valid if the decision comes later?
Yes, as long as the scope does not change. If more has been added in the meantime, we look at the flat again.
Request a quote
Tell us briefly what it is about. We reply by e-mail in English, usually the same working day.